terms & conditions
Welcome to Botanical Bunches!
For any orders placed via any channel (e.g online, email, phone, etc), you are agreeing to our Terms & Conditions outlined throughout this site. Separate T&Cs apply for event orders, which will be provided at time of quote/order.
As we are a home floral studio, we are only able to provide a next day or future dated order for delivery. Unfortunately we are unable to do same day orders as all our flowers are usually purchased on the morning for that days deliveries. All orders need to be received by 5pm the business day before the delivery date. Any orders received after 5pm will be considered as an order date of the next business day.
The use of term 'arrangement', implies any floral creation e.g bouquet, vase arrangement, etc.
We do not share your personal information with any other parties unless legally required to. Your details are only used by us for the purposes that relate to the sale and delivery of your order.
RETURNS & REFUNDS
We do not offer returns or refunds. Our arrangements are made using natural fresh floral materials and we have no control over the handling or environment which the arrangement is subjected to after we have completed the delivery. If however, you have a genuine concern with the arrangement, please contact us at firstname.lastname@example.org within 30mins of the arrangement being delivered and we will try to rectify the situation within reason.
All care has been taken in selecting the most premium materials however, there is no guarantee the arrangements over time, will be as fresh as when we delivered them, as many factors contribute to the life of floral materials.
VARIATION IN PRODUCT
As the floral materials used are natural products and grown per nature's rules, we cannot guarantee an exact colour or variations of any of the plant, flowers or foliage used, as no two products are identical.
PRICES & PAYMENT
All stated prices on this site are GST inclusive.
All payments are done securely via PayPal if you have an account or Square for all major credit cards.
For home and gift orders, we deliver to select suburbs. Prior to your purchase, please ensure the delivery is within our delivery suburbs list. There is a standard delivery fee of $11 (inc GST) per delivery address, which is added at checkout. Please refer to our delivery page.
Any equipment supplied (includes vases, stands, etc) unless purchased, are included on a rental arrangement and any damage or breakages will incur a replacement cost.
CHANGES & CANCELLATIONS
Any changes or cancellation must be made 3 business days in advance of the delivery date in writing. Changes or cancellations can be made by emailing email@example.com.
GET IN CONTACT
If you have any questions or need further assistance please contact us at firstname.lastname@example.org.
Naked Stems Pty Limited, trading as Botanical Bunches, reserves the right to amend or update any information on this site, including its T&Cs, at any time without providing prior notice.